customer service
Cutting your losses with prospects
There is a certain point when you have to decide if the cost of doing business with a certain institute is conductive for the growth of your company. The truth of the matter is, many business relationships are better off severed.
We have been harassed by a company in Abu Dhabi to provide them with our […]
Just how competitive to be?
We deal with clients from multi-nationals to government agencies to small-time companies who are smaller than us. Each of them pretends to be larger than they are. The multi-national claims to be the world’s best. The small-time companies claim to have more business than anyone in their field.. and the government agencies.. well, they claim […]
Flexibility is high priced
You always want to be flexible. You always want to do what’s best for your client. The problem with this, is that the more flexible you are, the more the client will treat you badly. This is especially true to those in the services industry. You agree to provide certain services, the paperwork is stuck […]
Drop it like it’s hot!
I am truly fascinated by the 1% client base we have that is costing us 20% of our income to maintain. Yes, I am talking about the excessively demanding clients. I didn’t even finish writing the sentence and I already can see an email coming in from one of them. A day doesn’t go by […]
Customer Service (or lack thereof)
I have been seeing an orthodontist for my wife. One of the the wires broke while brushing her teeth and began to bruise her lip. We called the good doctor up to let him know that we needed to see him soon. He didn’t pick up. This was thursday evening. We then sent him an […]
Acknowledging the Client
Today, I gave our client services team an earful. I don’t like doing it, although I know some would swear that it is one of my most enjoyable things to do. This seems to be a problem a lot of people can’t quite grasp.
The client calls/emails with a complaint/request. You see it. You know you […]
Categories
Recent Comments
- John on Deyaar ignores impending court battle
- The Ranter on Deyaar ignores impending court battle
- Santano Alvares on Carpooling registration without incentive in the UAE
- Alok on Balancing efficiency and happiness
- Basit Javed on eCommerce adoption: What’s the hold up?
Most Emailed
- Deyaar ignores impending court battle - 2 emails
- Business Breakfast need to do their homework - 1 emails
- Carpooling registration without incentive in the UAE - 1 emails
- Emirates NBD -- the merger - 1 emails
